Terms of Service

Effective Date: January 2026

By engaging with DirectSpark Studio, you agree to the following terms:

  1. Services
    DirectSpark Studio provides performance-focused creative services for paid media, including video ads, static ads, and related creative strategy.

  2. Scope of Work
    Services are delivered based on the selected package or agreed proposal. Any work outside the agreed scope may require additional fees.

  3. Payment Terms
    All fees are billed monthly in advance unless otherwise agreed. Payments are non-refundable once work has commenced.

  4. Revisions
    Revisions are limited to what is stated in the selected package. Excessive or out-of-scope revisions may incur additional charges.

  5. Intellectual Property
    Upon full payment, clients receive usage rights to the delivered creatives. DirectSpark Studio retains the right to showcase work for portfolio and marketing purposes unless otherwise agreed.

  6. Performance Disclaimer
    While our work is designed to improve performance, DirectSpark Studio does not guarantee specific advertising results, as outcomes depend on multiple factors beyond creative alone.

  7. Termination
    Either party may terminate services with written notice in accordance with the agreed billing cycle.

Refund & Cancellation Policy

Effective Date: January 2026

  1. Refund Policy
    All payments made to DirectSpark Studio are non-refundable once work has commenced. Due to the nature of creative and strategic services, time, resources, and planning are allocated immediately upon project start.

  2. Cancellation by Client
    Clients may cancel their subscription or service by providing written notice at least 7 days before the next billing cycle.
    Any work completed up to the cancellation date will be delivered, but no refunds will be issued for the current billing period.

  3. Cancellation by DirectSpark Studio
    DirectSpark Studio reserves the right to terminate services if a client breaches these terms, fails to provide required assets or feedback, or engages in abusive or unethical behavior. In such cases, no refunds will be provided for work already performed.

  4. Paused or Delayed Projects
    If a project is delayed due to missing assets, approvals, or feedback from the client, timelines may be adjusted accordingly. Prolonged inactivity does not qualify for refunds.

  5. Performance Disclaimer
    Refunds will not be granted based on ad performance outcomes. While our services are designed to improve conversion potential, results depend on factors beyond creative alone, including ad spend, targeting, offer, and market conditions.